Retention and Succession Planning Is Critical for Client Loyalty, published in’s The Mid-Market Report2021-04-07T01:08:01+00:00
04.07.2021 // NEWS, Publications
Retention and Succession Planning Is Critical for Client Loyalty, published in’s The Mid-Market Report

A large part of the U.S. population is reaching retirement age. As they do and a huge wave of baby boomers march into retirement, law firms are shifting resources and focusing on business continuity plans, including recruitment, retention, crisis response, and succession planning. Steve Janik, Heather Oden, and Jim Prichard are highlighted in an article published on April 5, 2021, regarding careful recruitment, retention, and succession planning. “We want to stay the course and encourage positive change,” says Oden. “Our goal is to build transparency for opportunity and to build a healthy “emotionally intelligent” culture.”

To achieve this, Ball Janik uses data to create metrics that identify what works for retention of talent and what lowers turnover rates. Internal teams meet regularly to identify strengths and map out plans for strategic, smart growth. The firm also continues to be laser-focused on mental health, dramatically expanding the available resources to their employees and their families. The firm encourages diversity equity and inclusion through numerous internal programs and organizations that offer continuing education. Women’s leadership teams meet regularly and help female attorneys support each other.

“Building a healthy culture that will sustain our firm’s growth begins with our executive leadership team and is carried throughout our organization,” says Oden.

To read the article in full, click here. 


Ball Janik LLP was founded in 1982 with six lawyers and a four-person support staff in Portland, Oregon. Since our firm’s inception, we have expanded our capabilities, our professionals, and geographic footprint. What started as a firm focused in real property and land use (known then as Ball Janik & Novack), has grown to include the insights of a team of 30-plus attorneys, with a combined six centuries of experience, and capabilities including Real Estate and Land Use, Construction Defect, Commercial Litigation, Insurance Recovery, Construction and Design, Employment, Finance and Corporate, Public Agencies and Schools, and Community Associations. With offices in Florida and Oregon, our regional growth has earned us a national reputation for upholding the rights of our clients.

Ball Janik LLP has been recognized by Chambers USA, U.S. News & World Report and Best Lawyers®, The Best Lawyers in America©, and Corporate International. Ball Janik LLP’s success and integrity have repeatedly made it one of “Oregon’s Most Admired Professional Firms,” according to the Portland Business Journal’s survey results of CEOs throughout the region.

James C. Prichard
Orlando, Florida
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